My Cart

Close

FAQs

For Shipping questions, please click HERE. For Returns. please click HERE.

 

WHERE DO YOU MAKE YOUR PRODUCTS?

We make our skin care collection and teething necklaces in Texas. A small family-run factory in central North Carolina makes all of our organic cotton clothing from fabric knitted about 50 miles away in Greensboro, South Carolina.

 

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

Not a chance. Leaping Bunny and PETA have proudly certified our products and we promise not to conduct, contract out or fund studies on animals in the development, manufacturing, testing, or marketing of our products. We hold our raw ingredient suppliers to the same standard.

 

WHERE CAN I FIND A COMPLETE LIST OF INGREDIENTS?

Right here and on each product page. We not only tell you what’s in each product but “why” we carefully select each ingredient. And we use only ingredients you know like olive oil, coconut oil, lavender, marshmallow, mandarin, cocoa butter and chamomile.

 

WHERE DO YOU GET YOUR INGREDIENTS?

Our commitment to organics, non-GMO ingredients and the highest standards of quality means we only source our raw materials from the leading, most respected growers, processors and distributors in the U.S. And each of them provides us with an organic certification. If you have questions about any specific products or ingredients, let us know and we’d be happy to give you more information.

 

DO YOUR PRODUCTS CONTAIN SYNTHETIC FRAGRANCES OR FRAGRANCE OILS?

Never. All fragrances are 100% natural, derived from plant-based ingredients like Calendula and Chamomile flowers, pure plant extracts and steam-distilled therapeutic-grade essential oils.

 

DO YOUR PRODUCTS CONTAIN PARABENS, PABA, PHTHALATES, DYES, SULFATES OR FOAMING AGENTS?

Absolutely not. We make our skin care collection from the safest, purest, wild harvested ingredients you’ll find anywhere. When we say all natural, we mean “all” natural. Every product is 100% free of toxins, chemicals, metals, synthetics and dyes. The high-foaming lather of Bluebird Castile Soap comes from a high concentrate of coconut oil, which creates a more luxurious lather than any detergent could dream of.

 

WHAT PRESERVATIVES DO YOU USE?

We make each product using only natural and organic raw botanicals, and we don't use water in any formulation so they do not require conventional chemical preservatives. We use natural antioxidants, including rosemary extract, to help maintain freshness and delay oxidation.

 

I’M VEGAN. WHICH PRODUCTS CAN I USE?

Our goal was to make our skin care line 100% Vegan, but we have to use certified organic yellow beeswax to make Bun Glaze and On the Spot. We tried to find a better plant-based substitute but there isn’t one that offers the same amazing qualities and skin benefits. Beeswax contains Vitamin A for normal cell development, has natural antibacterial properties, and forms a protective barrier against environmental impacts while keeping moisture in. Plant-based waxes like Candelilla or Carnauba are the only alternatives, but they offer very few skin benefits. They’re also brittle and tend to clump together, and that leads to an inferior product.

 

I’M PALEO. WHICH PRODUCTS CAN I USE?

Everything is Paleo except Oatmeal Cookie Bath because it contains gluten-free oat flour.

 

WHAT IS THE SHELF LIFE OF SKINCARE PRODUCTS?

Since we handcraft each product in small batches with the freshest, highest-quality organic ingredients and we don't use chemical preservatives, they do have a limited shelf life.

Most products are made with naturally stable oils and butters that have shelf lives of 12 months or longer, so we recommend you use products within one year of purchase. But use your best judgment. If the product develops an unusual odor or changes appearance, please discontinue use.

To maximize the shelf life of each product, avoid contamination. Always use clean, dry hands or a small spoon, especially when touching product in an open container. Store products in a cool, dry place, away from heat and direct sunlight. In the event you purchase one of our products and find it's not at its freshest point, email us at TalkToUs@nymeorganics.com.

 

MY BLUEBIRD CASTILE SOAP GETS CLOUDY WHEN IT GETS COLD. IS THIS NORMAL?

Happens all the time and there's nothing actually wrong with the product. Bluebird is made with organic, unprocessed ingredients and when the temperature drops below 50º F, fatty acids may begin to appear cloudy. If this happens, place the bottle in a warm room or submerge the bottle up to the pump cap in warm water, until the normal appearance is restored.

 

THE COLOR OF MY BUN GLAZE IS A LITTLE DARKER-LIGHTER-GREENER THAN MY LAST. IS THIS NORMAL?

Completely normal, and it doesn't change the effectiveness of the product or the purity one bit. Since all of our ingredients are crop-based, premium organic ingredients, they may be affected by the growing season, temperature or harvest time.

 

IS BUN GLAZE SAFE TO USE ON CLOTH DIAPERS?

Yes, Bun Glaze is completely safe for cloth diapering and will wash out cleanly, leaving no residue.

 

I LOVE THE LATHER OF BLUEBIRD CASTILE SOAP. CAN I USE IT AS A SHAMPOO?

Bluebird is a fantastic mild body wash for anyone from newborn to 90 (and beyond), and many of our customers use it on their kids as a super-gentle replacement for chemical-filled shampoos. But there are a few things to consider if adults want to use it as a shampoo:
1.) Don’t use too much. Even though Bluebird is a simple vegetable oil-based soap, it’s still a powerful cleaner. Remember to pair it with an acidic conditioner, like apple cider vinegar with a 50% water dilution.
2.) Transitioning from a traditional shampoo/conditioner to Bluebird may take a couple weeks. Be patient.
3.) No castile soap is color safe so using Bluebird as a shampoo can lead to fading or spotting. Treated hair needs acidic products like shampoos, and soap, by nature, is not acidic.
4.) Experiment first. Everyone’s hair has its own personality and it reacts differently to different products.

 

DO YOU, OR WILL YOU CARRY ANY OTHER BRANDS OF SKINCARE PRODUCTS?

We don’t have any immediate plans to carry products other than the ones we create and make ourselves. This allows us to focus on the quality, consistency, health, safety and sustainability of our items. On occasion, we do partner with other brands that share our philosophy on giveaways and charitable efforts.

 

DO YOU OFFER SAMPLES?

Not at the moment, but we’re working on it. Check back soon.

 

HOW “GREEN” ARE YOUR SHIPPING MATERIALS?

Our packaging is “ridiculously green” thanks to a company we found in Colorado. It’s 100% recycled, recyclable, biodegradable and sustainable, thanks to a custom mix of 95% post-consumer waste and 5% post-industrial waste. We use NO new materials in our shipping boxes or padding.

HOW “GREEN” ARE YOUR PACKAGING MATERIALS?

Our bottles and tops are completely BPA-free and most are American Made. The natural Kraft pouches we use for Oatmeal Cookie Bath are manufactured in the Pacific Northwest from 60% renewable wood pulp. All of our packaging is  recyclable through most curbside programs.

DO YOU OFFER FREE SHIPPING?

Yes we do, for all orders over $75 in the Continental U.S. and to all APO and FPO addresses. 

CAN I USE MORE THAN ONE DISCOUNT OR PROMO CODE AT CHECKOUT?

At this time, we only allow one discount/promo code per order.

WE'RE CURRENTLY EXPERIENCING HIGHER DEMAND FOR NYME PRODUCTS, BUT WE DON'T EXPECT ANY SHIPPING DELAYS

FREE SHIPPING ACROSS THE CONTINENTAL U.S. FOR ORDERS OVER $75 - NO CODE NEEDED

COMMENTS, QUESTIONS OR ISSUES? WE'RE ALWAYS ON CALL contact us now